About PetStay

Connecting pet owners with trusted, verified pet care facilities across Malaysia

Our Story

PetStay was founded in 2020 with a simple mission: to make finding quality pet care as easy as booking a hotel room. As pet owners ourselves, we understand the anxiety and stress that comes with leaving your furry family member in someone else's care.

We started by partnering with a handful of trusted pet facilities in Kuala Lumpur, and today we've grown to include over 50 verified pet hotels and care facilities across Malaysia. Each facility undergoes a rigorous verification process to ensure they meet our high standards for safety, cleanliness, and care.

Our platform makes it easy to compare prices, read reviews from other pet parents, and book accommodations that fit your pet's needs and your budget. We're committed to transparency, quality, and ensuring every pet receives the love and care they deserve.

Our Mission

To provide pet owners with peace of mind by connecting them with verified, high-quality pet care facilities that treat every pet like family.

We believe that pets are family, and they deserve the best care possible. That's why we work tirelessly to ensure every facility on our platform meets strict standards for safety, cleanliness, and compassionate care.

50+

Verified Facilities

1000+

Happy Customers

500+

Pets Cared For

4.8

Average Rating

Our Values

The principles that guide everything we do

Trust & Safety

Every facility is thoroughly verified and regularly inspected to ensure the highest standards of safety and care.

Compassion

We treat every pet as if they were our own, ensuring they receive love, attention, and the best possible care.

Transparency

Clear pricing, honest reviews, and open communication ensure you know exactly what to expect.

Quality

We partner only with facilities that meet our rigorous standards for quality care and service.

Accessibility

Making quality pet care accessible to pet owners across Malaysia, regardless of location or budget.

Support

24/7 customer support to help you find the perfect care solution for your pet.

Our Team

The passionate people behind PetStay

JD

John Doe

Founder & CEO

Pet lover and entrepreneur with 15+ years in the pet care industry.

JS

Jane Smith

Head of Operations

Ensuring every facility meets our high standards for quality care.

MW

Mike Wong

Customer Success

Dedicated to ensuring every pet parent has a great experience.